March 12, 2003

The Meltdown of the Berkeley Email System

Life as a sysadmin must be absolute hell:

UCLink Homepage: Mar. 12, 2003 6:30pm:

We have identified the original cause of the UCLink problems and are now rebuilding the system. We hope to have the system available by 8:00 am Thursday morning if all goes well. If not, we will provide an alternate email system to UCLink account holders.

Mar. 12, 2003 11:41am:

UCLink is currently unavailable due to serious disk problems. We are working on the problems and will keep users informed of our progress. Please check back for updates.

You can also read the article posted on the UC Berkeley News for further information on the problems.

We apologize for the inconvenience that this has caused you.

Mar. 11, 2003 11:45am:

We are working on performance issues which have arisen due to disk problems. We continue to work on restoring inboxes and folders for accounts j - o and will have an estimated completion time later today.

Mar. 10, 2003:

UCLink is up, however performance is slow due to extremely heavy usage. The inboxes and folders for accounts whose names start with j, k, l, m, n, or o, were lost Friday due to a disk problem. We are working on restoring the inboxes and folders from Thursday night's backups. This is proving to be a much slower process than expected. When the folders are restored, they will be merged into the accounts' current inbox and folders.

Mail which was delivered to the accounts starting with j - o after 6 p.m. Thursday and before 10 a.m. Friday was lost and can not be recovered. We have generated a list of what mail was lost and have mailed that information to the accounts.

We apologize for the problems, lost mail, and interruption of normal operations. We realize email is vital to the daily operations of the University, and will be looking at how these problems can be avoided in the future.

Posted by DeLong at March 12, 2003 10:22 PM | TrackBack


What in hell did the Bush administration do this time? Is President Bush moonlighting as a computer technician at the Berkeley campus? Somehow I'm sure that he will be blamed for this mess.

Posted by: David Thomson on March 13, 2003 02:24 AM

Well, it could be Hillary. Or maybe it was the content of David Thomson's multiple posts the other day.

Wait, it was the Belgians.

No, I've got it. It was the German zookeeper. He ate the software. Quick, scrap all social welfare systems.

Oh, no, no. I've just learned Berkeley, which is not an American city because it's located somewhere in California, has just been nuked.

Could have been irony overload, too.

Posted by: John Thullen on March 13, 2003 08:01 AM

At the university where I used to work, the whole network (not just the email system) was closed down for three days by an email bug. People who were taking time off programmed their email to answer all emails with something like "I'm out of the office and will not be able to respond until Thursday". If two people both had automatic responses in effect the messages would pingpong back and forth infintely. The problem is easy to prevent but very troublesome once it has happened.

Posted by: zizka on March 13, 2003 08:53 AM

Probably was the socialist Germans or French or Swedes or Argentines or Brazilians or Mexicans or Chinese [especially the Chinese] or South Africans or Namibians.

Thanks DT

Posted by: bill on March 13, 2003 12:00 PM
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