Max Sawicky writes:
Weblog Entry - 09/12/2003: "THE DONALD LUSKIN CHAIR IN ECONOMIC IMBECILITY" at the University of Schtupfuss is strongly contested for here. I assume it's only a matter of time before we see this on the NRO/Corner. But I don't have to argue with idiots. I'll leave this one to Professor DeLong. Time for me to go home.
*Sigh* Well, somebody somewhere should say something about it. I click over, discover it's at a thestreet.com pay-for-site. I sign up for a month-to-month subscription so I can read it. I read it.
Max: No. No!! No!!! A thousand times no. Vita brevis. There are some idiocies that it is not worth anybody's time to refute.
So now it's time to cancel my month-to-month subscription to thestreet.com's "Real Money." I go to the "Update Account" page: nope, you cannot cancel your subscription here. I go to the "Payment Information" page: nope, you cannot cancel your subscription here. Perhaps I could change my credit card number to something nonexistent? I'll hold that possibility in reserve. The "General Information" page: nope, you cannot cancel your subscription here. The "Premium Subscription" page: nope, you cannot cancel your subscription here. Click through five more pages: nope, you cannot cancel your subscription here.
Ah! A "Frequently Asked Questions" page!
Here it is:
How can I cancel my subscription to RealMoney? If you choose to cancel your account you must call customer service. Our customer service number is 1-800-562-9571 and our hours of operation are from Monday through Friday from 8am-6pm.
What is your cancellation policy? You may cancel your subscription to RealMoney by calling Customer Service at 1-800-562-9571. A full refund will only be given if the account is canceled within the first 30 days of your subscription. If you cancel your subscription after the first 30 days, you will not be entitled to a refund. PLEASE NOTE THAT IF YOU ARE A MONTHLY SUBSCRIBER, YOU WILL NOT RECEIVE A REFUND OR REIMBURSEMENT OF YOUR SUBSCRIPTION FEE ONCE YOUR 30-DAY FREE TRIAL PERIOD HAS ENDED. What is your renewal policy? Your subscription will continue and will renew automatically at the beginning of each renewal period. We will notify you via email 30 days before your subscription renews. The charge will automatically be billed to the credit card you designated during the registration process unless you cancel your subscription before your renewal period begins.
So you can't cancel online at all, ever. I'll have to remember to call Monday morning. I wonder how long the hold line at 1-800-562-9571 will be...
If it weren't so sleazy, it would be hilarious. Even though its is so sleazy, it's still funny.
Is this a good metaphor for thestreet.com and for Jim Cramer in general? Quite possibly.
Posted by DeLong at September 13, 2003 10:44 AM | TrackBack
Perhaps a lawsuit. It may be an unfair business practice (a 17200 claim in California) to not allow people to unsubscibe online, especially if the aim is to thwart refunds.
I remember a series of pieces in the LA Time a year or so ago about rampant bullying in Japanese grammar schools. The bullying was so pervasive that there was an epidemic of suicides by children who were so bullied that they lost the will to live. Worst yet: it was all condoned by the teachers and the school adminstrations. My thought: Japan has a very weak civil justice system. A couple of lawsuits with resulting multi-billion yen judgments against the offending school district and these practices would soon stop.
Scummy business practices, like scummy employment practices, etc can end, or be curtailed, with legal action. Everyone likes to deride lawsuits, the legal system, etc. But it has a purpose and can achieve proper ends.
Posted by: Mark Calahan on September 13, 2003 11:37 AMPerhaps a lawsuit. It may be an unfair business practice (a 17200 claim in California) to not allow people to unsubscibe online, especially if the aim is to thwart refunds.
I remember a series of pieces in the LA Time a year or so ago about rampant bullying in Japanese grammar schools. The bullying was so pervasive that there was an epidemic of suicides by children who were so bullied that they lost the will to live. Worst yet: it was all condoned by the teachers and the school adminstrations. My thought: Japan has a very weak civil justice system. A couple of lawsuits with resulting multi-billion yen judgments against the offending school district and these practices would soon stop.
Scummy business practices, like scummy employment practices, etc can end, or be curtailed, with legal action. Everyone likes to deride lawsuits, the legal system, etc. But it has a purpose and can achieve proper ends.
Posted by: Mark Calahan on September 13, 2003 11:37 AMBut can we try mockery and public humiliation first?
Posted by: Brad DeLong on September 13, 2003 11:52 AMPooh has had this problem for the last three years. He never has managed to cancel his subscription yet.
Just how sleazy is James J. Cramer? Check this out at iTulip.com:
http://www.itulip.com/awards.htm#Cramer
i am kind of surprised . i did try the site and cancel my sub during the trial period . unfortunately i do not remember details other than that it was not much of a bother . i do how ever agree that cramer is simply inconsistent . he will change his views at least twice ( or more ), during a week( some time same day) on his columns . my thinking was he is writing in reaction to immediate event ( his ego must require that as he pens a lot of this intra day musings ) without much recollection of what he may have said even a day earlier. i understand he is( was? ) a very successful hedge fundie hence his following . just a side note one of the people he made lot of money is right wing zionist arab hater marty peretz of new republic.
Posted by: badri on September 13, 2003 12:16 PM"i am kind of surprised . i did try the site and cancel my sub during the trial period"
There was a time when one didn't have to provide credit card details during the trial period; and, of course, cancellation was much easier at that time. I expect that's when you must have signed up.
There's just no way round it: when we're 106, we're still going to be paying out money to Cramer.
Posted by: Pooh on September 13, 2003 01:50 PM"just a side note one of the people he made lot of money is right wing zionist arab hater marty peretz of new republic"
And you are exactly the kind of individual who we Jews thought had died with Hitler's Germany. Unfortunately, the left and many in the Arab world have shown in recent years that they can be every bit as viciously anti-Semitic as Heydrich and Himmler.
Yeah, yeah now give us your boilerplate spiel about how you're not a Jew hater, just an anti-Zionist.
"No, no you don't understand, it's not that I hate Swedes, I just want to destroy Sweden."
Right.
In 1938, in a famous speech to Jews in Warsaw, Jabotinsky warned them what was going to happen. The time is fast approaching when we're going to need another speech along exactly the same lines.
Posted by: Pooh on September 13, 2003 02:15 PMYou can always call your credit card company and dispute the charge. They'll side with you, almost no matter what. It's a wonderful thing if you're someone who buys stuff online. It's a horrible thing if you're a seller.
Posted by: rps on September 13, 2003 02:19 PMpooh go and read new republic over a period of time . if marty peratz is not an arab hating zionist then the species does not exist . rather than face to reality about some of the blind supporters of israel as well as colonialist policies ( inching towards apartheid now ) jump to hitler / anti-semitism etc etc . that is a refuge to avoid facts . i could care less whether he is jew or not . there are enough in self proclaimed christian right who will match him nicely.
Posted by: badri on September 13, 2003 03:23 PMPooh, if you're having problems with somebody who's got their teeth sunk into your credit card, call up your bank. Tell them the problem, and that you want a new number. And that if they can't get you a new one, that you get several credit card offers in the mail every week.
Posted by: Barry on September 13, 2003 03:37 PM"Once you have their money, keep it. Promise refunds, promise an easy return policy, but hang on to their money as long as possible.
"This serves several useful purposes: (1) the customer may get tired of trying and give up; (2) even if not, you have a few days float; (3) you can feel superior to the chumps."
--Clipcoin, consultant, House ($) Mammon, Hell
"And doesn't it create a wonderful amount of anger and frustration, as well as enhancing greed. Nice work, Clipcoin."--Usura, lead consultant, ($)
"pooh go and read new republic over a period of time . if marty peratz is not an arab hating zionist then the species does not exist . "
Sorry, Badri. You don't get off that easy.
Why single out one individual for (inaccurate) criticism? Why raise the issue at all? It has nothing to do with Cramer's business practices - the subject of Brad's post. It's just a cheap shot at a Jew. You don't care that he's Jewish? Tell me another one.
And by the way his name is Peretz, not Peratz.
Posted by: Bernard Yomtov on September 13, 2003 07:23 PM"pooh go and read new republic over a period of time . if marty peratz is not an arab hating zionist then the species does not exist . "
Sorry, Badri. You don't get off that easy.
Why single out one individual for (inaccurate) criticism? Why raise the issue at all? It has nothing to do with Cramer's business practices - the subject of Brad's post. It's just a cheap shot at a Jew. You don't care that he's Jewish? Tell me another one.
And by the way his name is Peretz, not Peratz.
Posted by: Bernard Yomtov on September 13, 2003 07:28 PMProf. Delong, as a more serious note, if you have trouble, there's a range of circumstances under which a credit card chartge can be cancelled (geographic distance between seller and buyer of over 60 miles sticks in my mind.) If there's a need, you might try calling your credit card service and asking them about it. Also, you may wish to consider paper mail, even certified paper mail, if the phone "service" line gets to be too much trouble; I've encountered pretty sleazy tactics from supposedly reputable businesses.
I think this may be the kind of thing that Alan Greenspan knows that you don't.
Posted by: Randolph Fritz on September 13, 2003 08:49 PMThere's another lesson to learn here: Never, never, never sign up for any good or service that asks you to agree to renew by default.
It is just that simple. If we all would adopt that policy, the need for it would go away.
Posted by: John Casey on September 14, 2003 05:55 AM